How We Protect Your Data

Effective Date: 1st July 2026

Last Updated: 1st July 2026

1. Introduction

The Ranking Experts ("we", "us", or "our") operates the website therankingexperts.co.uk (the "Service"). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

The Ranking Experts is a UK-based digital marketing agency specialising in local SEO, Google Business Profile optimisation, PPC management, and website development.

Registered Address: Boundary House, Cricket Field Road, Uxbridge, London, UB8 1QG
Email: hello@therankingexperts.co.uk
Phone: 0800 123 4567

For the purposes of the UK GDPR, we are the Data Controller of your personal data.

3. What Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, job title.
• Contact Data: Email address, telephone number, company name.
• Enquiry Data: Details you provide when filling in a contact form, booking a consultation, or requesting a free audit.
• Technical Data: IP address, browser type, operating system, referring URLs, and other technical information automatically collected when you visit our website.
• Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and links clicked.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us.

We do not collect any Special Categories of Personal Data (e.g., race, ethnicity, health information) unless you voluntarily provide it.

4. How We Collect Your Data

We collect data through the following methods:

• Direct Interactions: When you fill in a contact form, request a callback, email us, or call us directly.
• Automated Technologies: As you navigate our site, we may automatically collect Technical Data and Usage Data via cookies, server logs, and analytics tools (see Section 8 – Cookies).
• Third Parties: We may receive data from analytics providers such as Google Analytics, advertising networks, and search information providers.

5. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To send you relevant marketing communications (with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations.
• To prevent fraudulent activity and ensure the security of our systems.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter).
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing to business contacts) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Processing is necessary to comply with the law.

7. How We Share Your Data

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email marketing platforms
• CRM and customer support software
• Website analytics providers (Google Analytics)
• Hosting and infrastructure providers

All third parties are contractually obliged to keep your data secure and use it only for the purposes we specify. We may also disclose your data if required by law or to protect our rights.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse web traffic and improve our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the website.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and improve your experience.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Enquiry data submitted via contact forms is retained for up to 24 months from the date of last contact.
• Marketing data is retained until you withdraw consent or unsubscribe.
• Technical and usage data is retained for a maximum of 26 months.

10. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request transfer of your data to another organisation.
• Right to Object: Object to processing of your personal data for direct marketing or legitimate interests.
• Rights Related to Automated Decision-Making: We do not use automated decision-making or profiling.

To exercise any of these rights, please contact us at hello@therankingexperts.co.uk. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: hello@therankingexperts.co.uk
📞 Phone: 0800 123 4567
📍 Address: Boundary House, Cricket Field Road, Uxbridge, London, UB8 1QG